We are living in the age of Information Technology, and most business processes are getting automated. The tasks that required communication between two people, or a group of people, can now be performed online by a single person. And the biggest benefit of shifting a process online is that you do not have to worry about time-limit.
For example, if you are a dentist and need to schedule appointments with your patients, you will need a person to man the phone for a certain period of time. So, the people who want an appointment can call you during the working hours to make an appointment. But, if you allow people to make appointments online, they can do it any time.
In a world where most people are online 24/7, and where most business processes are being automated, offering an online booking facility to customers will help you cut down on the time spent for customer service. And, if you go one step further and get a booking and registration software, you don’t even have to answer the emails for appointments!
How an Online Booking Software Adds Value to your Business?
Naturally, an online booking software is not needed for every business. If you have a small business, a simple system that lets people email you for booking an appointment is good enough. For individuals or small businesses or venue booking, a special software for appointments, registration or bookings may be a bit of an overkill. But, for any business that requires a good number of customers to take appointments or fill out registration forms, an online booking software can provide tremendous value.
Let’s take a look at what such a software does, and how exactly it helps businesses.
1. Globalize Booking
When you use an online booking software, you and your clients are freed from the constraints of time and space (as far as taking appointment is concerned). As the software can be accessed from anywhere via the Internet, clients have 24/7 access – they can make an appointment, registration or booking. Even the admin can access the software and check all the records from anywhere. As all the tasks are performed online, paperwork reduces substantially.
2. Save Time
Whether you are making registrations for a special event, or taking a number of requests for appointments on a daily basis, it will eat up a lot of your time. An online booking software minimizes the amount of time you or your customers need to spend on the whole process. In addition to being more comfortable, it is an online booking software is a big time-saving factor.
3. Save Money
Your business doesn’t have to hire anyone to manage the task of booking. A good online venue booking software has enough features to manage complex and diverse booking requirements. Not only does it take the request for booking, but it also sends out an automatic answer to the customer as well as the admin. As most of the work is shifted online and automatized, the cost of booking process reduces significantly.
4. Eliminate Double Booking
One of the biggest benefits of automating any information-driven process is increased accuracy. When an individual is working on the task of inputting data, there is always some chance of errors. When it comes to booking, the most common and the most damaging problem is that of double booking: the customers absolutely hate it. When you are using a software, there is no way a double booking can happen – the software will simply not accept it.
5. Happy Customers
Most people have a busy schedule, and it may not be possible for them to visit your premises physically and fill out a registration form. Aside from that people with disabilities may experience inconvenience when they cannot make an appointment via phone.
When the process of booking doesn’t require much more than the name of the caller, phone booking works quite well. But, when the customer needs to input a lot of information, online is the best medium. A well-designed online booking software will make life easier for your customers.
A well-conceptualized booking software can work equally well for small business, doctors, travel agents, hotel owners and all other business that require users to take appointments, make registration or fill other kinds of forms. If you run such a business, you must consider investing in an online booking software.
Written by Monik Makadiya, a technology enthusiast and loves to write and share online event management. He currently works for iVvy, a software build to be simple or sophisticated as how you need it. It helps you manage everything from small meetings/parties, right up to multi-day conferences and exhibitions. Follow him on Facebook, Twitter and Google+.
Photo Credit: Official GDC